Services

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Benefits of Having A Remote Technical Support

1

No need to invest in servers, in-house teams, and staff training.

2

Pay for the solution provided. We charge only for billable hours.

3

Our certified professionals know how to secure your systems.

4

Access to the latest technologies and trends.

5

24x7 availability and monitoring ensure lesser downtimes.

6

No downtimes, hence no loss of business hours.

7

Reduce operating costs by avoiding downtime.

8

Shorter response times in troubleshooting.

Technologies We Work With

Windows

windows 2003, 2008, 2012 and 2016 servers. IIS, DNS, DHCP, Active Directory Hyper-V, Terminal Services Monitoring and Events Logging.

Linux

Ubuntu/CentOS/RedHat/Fedora/Suse Bacula and Zabbix cPanel and Plesk Apache/Nginx Web Services, Bind-DNS DHCP, MySQL/MariaD3/Postgresql, SSH SFTP, SSL, Postfix, Exim, Dovecot.

Tools We Work With

jira

Jira

Confluence

Confluence

Slack

Slack

gmail

Gmail

Zabbix

Zabbix

kalilinux

Kalilinux

os-ticket

Os-ticket

bitwarden

Bitwarden

How We Do

At 24x7, our remote IT support team is divided into three levels of competence.

Each IT request will be taken over and solved according to its degree of complexity. Unlike others, with us, the waiting time is almost null. You can send an IT request through our online ticketing system. With us, expect a solution at the earliest possible.

Our ticketing system allows users to quickly record an IT incident, find out the estimated intervention time and track the ticket status in real-time. In the end, you will be given a chance to provide feedback on how we resolve it.

  • track Track

    Your infrastructure under 24x7 surveillance.

  • detect Detect

    We detect threats before they become significant.

  • notify Notify

    Once we identify an issue, we will immediately notify you.

  • access Access

    You will be able to access real-time information.

  • fix Fix

    Through our web-based interface, we will fix the problem in your presence.

Our support is tailored to the needs of clients.

Windows/ Linux Server System


We provide level 1 support to level 3 support.

Windows/ Linux Desktop System


We provide level 1 support to level 3 support.

Cloud System


We provide complete support with AWS. AZURE, LINODE and DIGITALOCEAN.

Other Skills


Besides, we do provide complete assistance with virtualization, monitoring and backups.

Allow us to enhance your business productivity by monitoring your managed and unmanaged IT equipment.